MI Specialist

Position name:	MI Specialist
Department name:	Personal Financial Services
Reporting line formal:	Head of Quality Assurance
Main Responsibilities:	The delivery of effective MI on daily/weekly/monthly basis; Analytical support to improve decision making; Monitoring of customer acquisition, retention and cross sell; Monitoring of data accuracy in bank systems.
Experience and skills:	KNOWLEDGE Good knowledge of data manipulation, modelling, planning, forecasting and reporting techniques (SQL and VBA are mandatory required – at least beginning level); IT awareness (particularly of CRM); Knowledge of Retail banking; Wide level of business awareness (gained by experience in a variety of roles); Intermediate level of English. EXPERIENCE Extensive experience in a variety of performance analysis related roles; Front-line banking experience – desirable.